Stone Ambassador

Home Crystalline Silica Free Stone Ambassador

Caring For Your Stone Ambassador Surfaces

Stone Ambassador provides a 10 year limited warranty. Original purchasers of Stone Ambassador products where the purchase of the product has been for interior, residential or commercial use.

Frequently Asked Questions

Q1: I have a crack in my benchtop, is that covered under warranty?

Cracking is not generally covered by our Stone Ambassador and Vasari warranties. This type of issue typically will occur from fabrication or installation error, or because of mechanical stress and does not represent a fault in our products.

External factors that can contribute to cracking include.

Inadequate underbench support
Incorrect placement of cutouts and joint.
Lack of consideration for thermal expansion and movement.
A severe impact.

Q2: Do your products need to be sealed?

No, as our surfaces are virtually nonporous and therefore require no additional protection in the form of sealer or wax.

Q3: Are your surfaces heat resistant?

Stone Ambassador’s Zenith Surfaces is heat resistant, however like all stone materials, it can be damaged by sudden and rapid surface temperature changes. A good rule of thumb is that if your hand cannot tolerate the level of heat for more than a few seconds then the heat source is too high.

Our Vasari surfaces range has a far higher heat tolerance level as it is a ceramic surface. However, we do recommend using a heat trivet or chopping block when placing hot items from the stone or oven on to your Vasari surface as an extra precaution against any unforeseen issues.

Q4: Can I stand on my benchtop?

Always refrain from placing excessive weight on your Stone Ambassador or Vasari benchtop. Excessive weight can also have an impact on the underlying cabinet structure.

Q5: Are your surfaces environmentally friendly?

Yes they are! Our Zenith Surfaces zero crystalline silica range contains up to 89% recycled materials and our Vasari Porcelain range up to 40% recycled materials.

Q6: Are you surfaces safe in my home?

Absolutely! All surfaces we range as 100% safe for installation and use in your home. As there is no fabrication required post installation, there is no need for concern about any airborne pollutants or emissions from our stone.

Source: Safe Work Australia

In its solid form, such as installed engineered stone benchtops, silica poses no risk to homeowners. Silica becomes hazardous only when it is released as dust during the fabrication processes, like cutting, drilling, grinding, or polishing. Workers exposed to silica dust due to inadequate safety practices are at risk of developing serious health issues, including the lung disease silicosis.