FAQ's

Yes. You may make an appointment to visit our showroom in Tullamarine (located on Level 1 via stairs access) which has display stands from the various stone suppliers like Stone Ambassador, Caesarstone, Quantum Quartz, AC Stone and other major brands. Please contact us on 9338 8440 to arrange an appointment to visit our showroom, and ensure we are displaying what you are interested in.

Please note that we are not displaying natural stone like marble or granite. Natural stone should be inspected and selected directly from a natural stone supplier. Once you’ve selected your natural stone, we can quote your job based on your selected supplier & stone.

Please ensure that before we attend a site measure all the items below are completed.

• All cabinets are fixed / installed in position, straight & levelled
• Substrates are screwed down from underneath, levelled, & all cutouts done including rebates for undermounted sinks / basins
• Templates are in position, level & screwed down reflecting correct & consistent overhangs
• All appliances are physically required onsite at measure, cutouts in substrates are to be done, appliances are to be sitting in position on top of templates confirming a correct fit
• All tap &/or power point locations are confirmed & clearly marked, & cutout already in substrates & templates
• Clear paths & safe access is available to all areas

NOTE: Please ensure no changes are made & no tiling is done after we measure & before we return to install.

Please note or ensure the following.

• Clear paths & safe access is available to all areas
• All flooring is sufficiently covered & protected from the risk of accidental damage
• OH&S Regulations require us to wear protective footwear whilst we are onsite
• We do not caulk & recommend you use a professional caulking service
• We will do a general trade clean once the installation of stone has been completed

Crystalline Silica Free stone splashbacks for GAS cooktops require a minimum 200mm gap from the periphery of the gas burner to the stone splashback in accordance with AS/NZS 5601 Gas Installations. It is the customers responsibility to ensure this.

Generally, manufacture of stone benchtops takes 10 to 15 working days from site measure and may sometimes vary depending on demand. We can let you know the manufacture and delivery times at the time of quoting.

Usually, for an average size kitchen, installation may take a couple of hours and may sometimes take half a day or more depending on the size and complexity of the job.

No, you are required to arrange this yourself. Cooktops, sinks & all other appliances must be removed prior to stone benchtop installation.

No, our quotation will be for the supply and installation of new benchtops only. However, in most cases we may be able to install new stone benchtops on top of your existing benchtops if you choose to have overlay benchtops.

We will try to keep joins to an absolute minimum. We are highly skilled at joining and mixing glue colours to achieve the best joins possible. For an optimum result, consider the size of the slabs of your preferred stone when designing your kitchen & benchtops.

Veins or patterns may not match in stone where a join &/or a change of direction is required. We’ll aim to match veins as close as possible by optimising & manoeuvring slabs allocated for the job.

Crystalline Free Silica stone is heat resistant, however, like all stone material, it can be damaged by sudden and rapid temperature changes, which may cause thermal shock, discolouration or damage which can permanently damage the material.

Natural stone can withstand exposure to moderately hot temperatures without being damaged, but extreme temperature changes, whether prolonged, sudden direct contact with, or radiated heat from very hot pots can cause thermal shock, discolouration or damage which can permanently damage the material.

We do not recommend placing any hot kitchen wares (hot oven trays, pans, hot pots, electric frying pans etc.) directly from the hotplate or out of the oven directly onto the stone surface. We always recommend the use of a hot pad or trivet to place hot items on.

For every day routine cleaning we recommend wiping your bench top with warm soapy water (a pH neutral household liquid detergent, or a mild detergent) and a damp cloth.

For an occasional thorough clean use a non-abrasive cream cleanser mixed with warm soapy water. Gently wipe over the entire surface with your cleanser and then remove with a non-scratch cloth. Remove all cleaning product and to finish wipe down with a clean, dry cloth to restore the original shine. Never excessively scrub your benchtop as this can cause dulling of the surface.

No. This is best done by a professional caulker.